Responsible Gambling

Responsible Gambling at Casino 2020

With Casino 2020, everything is simple, including getting any help you might need to keep in control of your mobile gaming. With that in mind, we’ve created a few top tips for keeping within the realms of fun while gambling:

  1. Setting limits for yourself. It’s important to create a budget before you start playing, and stick to it. You can set these limits for purchases, wagering and even losses before you start.
  2. Gambling isn’t everything. Knowing this will help every player of Casino 2020. If gambling starts to interfere with your daily duties and commitments, then stop.
  3. Stay safe with Casino 2020. We do not tolerate users gambling under the influence of alcohol or other substances.
  4. Finally, gambling isn’t a source of income. Please do not use Casino 2020 in the hope of generating a regular income, or to try and pay off any debts you may have accrued.

Free advice, support and counselling is available from GamCare to help in the prevention and treatment of problem gambling within the UK. You can contact them via their UK-based helpline at 0808 8020 133 or visit www.gamcare.org.uk for more information.

Responsible Gambling Resources

Beyond GamCare, there are many resources at your disposal in order to assist you. For example, Be Gamble Aware provides all visitors information regarding Responsible Gambling.

There is also software that can be installed onto your device in order to prevent access to gambling websites, such as: Gamblock and Betfilter. If you feel out of control when it comes to gambling, an exclusion with GamStop will prevent access to any online casino registered within the UK for the time period you set.

While Casino 2020 has the best age verification system in place, there are also measures you can take to ensure no one under 18 in your household is using our casino. Tools include Net Nanny and Cybersitter to help block sites and filter out inappropriate content.

Responsible Gambling Questions

If you are concerned that you may have a gambling problem, ask yourself the following questions:

  1. Do you stay away from work or college to gamble?
  2. Do you gamble to escape from a boring or unhappy life?
  3. When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  4. Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
  5. Have you ever lied to cover up the amount of money or time you have gambled?
  6. Have others ever criticised your gambling?
  7. Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
  8. Are you reluctant to spend “gambling money” on anything else?
  9. Have you lost interest in your family, friends or interests?
  10. After losing, do you feel you must try and win back your losses as soon as possible?
  11. Do arguments, frustrations or disappointments make you want to gamble?
  12. Do you feel depressed or even suicidal because of your gambling?

The more you answer “yes” to these questions, the more likely you are to have a serious gambling problem. We do advise you to contact a responsible gambling organisation such as GamCare as soon as possible for free advice and support. We’d also advise that you review the responsible tools available below and see if any of them can help you get your gambling under control.

What does Casino 2020 offer?

Along with the other resources we’ve mentioned, we also have our own in-house settings to help you keep in control.

These options include session limits, deposit limits, cool-down period and self-exclusion. You can find more information on each of these methods below.

You can also see your transaction history at any time by visiting the ‘Game Records’ section of our site once you’re logged in. Simply select ‘My Account’ from the menu, and then ‘Game Records’ to view your total deposits, withdrawals and bonuses that we’ve given to you. You can also review your game records for the last 3 months.

Session Limits

Session limits are designed with you, the player in mind. Here at Casino 2020, session limits are designed to remind you when you’ve been playing continuously for a set amount of time. If you wish to continue playing, a new game session will be needed, which can be done by exiting the game and reloading the page. Each session is based on how long you’ve been playing a single game continuously. Switching games, or logging out and back in will restart the session timer. For each new session, a new time limit will need to be set, and if you’re playing on our website with the session limit option in a separate tab, the game you’re playing will need to be refreshed (F5) before the changes take effect.

If you think this feature may assist you, you can set a session limit below.

Deposit Limits

Casino 2020 wants its players to stay in control, and with that in mind, we offer Deposit Limits on all accounts. This helps you to limit the amount of money you can deposit over a certain period of time. Limits can be set for a period of 1 day, 7 days or 4 weeks; you can lower your deposit limit at any time with immediate effect, however any requests to increase the limit will take 24 hours to take effect. This allows you to take the time needed to think it over, and make sure you’re happy to spend more.

It is also worth noting that the customer support team or line managers at Casino 2020 cannot override your set deposit limits once they’re in place.

If you think this feature may assist you, you can set a deposit limit using the ‘Set Deposit Limit’ button below

Cool-Down Period

Casino 2020 understands that sometimes, you might just want a break. As we offer cool-down periods, this will give you the time you need to consider if you want to proceed with a self-exclusion, or feel okay enough to play after the break is over.

Setting a cool-down period will cancel any bonuses, and also lock you out of any of our sister casinos for the set period of time. Any pending withdrawals will be frozen until the cool-down period expires, and you can regain access to your account.

Self-Exclusion

It’s really import to take action if you no longer feel able to gamble safely. If you decide you need to stop playing, you can self-exclude from Casino 2020. This will also automatically exclude you from all of our sister-site casinos.

If you request this, you will not be able to access your account or play with any of our casino brands during your chosen self-exclusion period, which can be anything from 6 months up to 5 years. For your own protection, this cannot be reversed under any circumstances.

If you would like to self-exclude, please contact our customer support team on 84903 for assistance. Alternatively, you can email selfexclusion@casino2020.co.uk with your account details and how long you’d like to self-exclude for. If no period is stated, we will exclude you for the minimum period of 6 months.

You can also request self-exclusion without contacting our customer support team by using our automated text messaging service. Simply texting the word EXCLUDE to 84903 will put a self-exclusion in place for the minimum period of 6 months.

GamStop

If you are considering self-exclusion, you may wish to register with GamStop. GamStop is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. You can visit www.gamstop.co.uk to sign up and find out more information.

Access to Customer History

If you’d like to gain access to your full history of transactions, please ensure that you are logged into your account and then select ‘My Account’ from the menu. Then, select ‘Game Records’ to view your total deposits, withdrawals and bonuses received. You can also review your game records for the last 3 months.

You can review your Total Net Deposits (Deposits – Withdrawals) from 01/04/2018 here:
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 18+ Only

In the United Kingdom it is illegal for someone who is under 18 years of age to gamble. We are required to verify any information you give us when you open an account to ensure you are over the age of 18. We will also ask you to provide us with proof you are over 18. You will not be able to play or withdraw any winnings until our verification process has been satisfactorily completed.

In any event, if you have failed to satisfactorily complete our age verification checks once you’ve signed up, Casino 2020 will freeze your account, preventing you from gambling until you have satisfactorily completed these checks.

In order to avoid unlawful betting we may undertake a search with a third party for the purpose of verifying that you are 18 or over. In order to prevent potential misuse by children and others, your username and password will be required to remain confidential at all times. Any access with your details are considered to be with the account holders permission. We also advise not to save your login details to your device.

Need to set a Session Limit?

Select the time period at which you would like to receive a notification.
Please Confirm or Go back.
I would like to set a Session Limit so that I am notified after being in a game-session for a time period exceeding 60 minutes. This Session Limit will only be valid for your current Session.
You have now set a Session Limit for a time period of 30 minutes. You will receive a notification if the amount of time you spend playing one of our games for real money surpasses the chosen limit.

Do you want to set Daily Deposit Limit?

Set Deposit Limit

Pending Limit

Do you want to set Daily Deposit Limit?

Need a Cool down from playing?

You are about to set a cooldown period for your account. Pending bonuses that would be applied to your account within this time period will be cancelled.

If you would like a break from the site, you can cool down for a period of time by selecting one of the options below.

You are about to set a cooldown for a period of 1 days, during this period you will not be able to login or deposit, no pending withdrawals can be processed within this period.

You have set a cool down period and your account is locked until 1.

Promotional Terms and Conditions

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus money which is added to a Player’s Bonus Credit Account. This includes, for new Players, the Introductory Free Spins, Deposit Activated Free Spins and the Deposit Match Bonus. Other bonuses are available from time to time. All bonuses can be used to win real money.

All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.

Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit Account.

When you download a game with a free bonus attached, the bonus can be claimed only once. There will be no bonuses for subsequent downloads of the same game by you.

You will receive regular updates by text message advising you of bonuses received.

From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit, the maximum withdrawal that you can make is £100 on Casino 2020 if you are a UK Player and £100/ 100 euros/ $100 or other currency equivalent if you are a non-UK Player. This withdrawal limit is throughout the lifetime of your respective account for funds won from these promotions.

Read More

Terms & Conditions
Licensed and regulated by the UK Gambling Commission
License number : 000-002091-R-104264-029

Promotional Terms and Conditions

Section 7: Bonuses

Section 7a: General rules applicable to bonuses

We offer a number of opportunities for Players to qualify for bonus money which is added to a Player’s Bonus Credit Account. This includes, for new Players, the Introductory Free Spins, Deposit Activated Free Spins and the Deposit Match Bonus. Other bonuses are available from time to time. All bonuses can be used to win real money.

All bonuses will be subject to successful verification of your identity (Name, Address and Date of Birth). No bonuses can be used until the process is complete.

Bonuses will be added to your Bonus Credit Account. All bonuses are subject to the Bonus Wagering Requirement. Winnings arising out of Bonus Credit will also be credited to your Bonus Credit Account. Once your Bonus Credit Wagering Requirement Balance is £0, any remaining Bonus Credit will automatically be transferred as winnings to your Cashable Credit Account.

When you download a game with a free bonus attached, the bonus can be claimed only once. There will be no bonuses for subsequent downloads of the same game by you.

You will receive regular updates by text message advising you of bonuses received.

From time to time we may offer bonuses that, if not used, expire after a certain time period. Please note that if the bonus is not used within this time period, it will disappear from your Account.

If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit, the maximum withdrawal that you can make is £100 on Casino 2020 if you are a UK Player and £100/ 100 euros/ $100 or other currency equivalent if you are a non-UK Player. This withdrawal limit is throughout the lifetime of your respective account for funds won from these promotions.

Read More

Terms & Conditions
Licensed and regulated by the UK Gambling Commission
License number : 000-002091-R-104264-029