Safer Gambling

Take Time To Think is a national campaign to encourage the use of safer gambling tools for a safe and responsible betting and gaming experience. It follows on from the long established 'When the Fun Stops Stop' campaign and is managed by the Betting and Gaming Council.

Find out more

We are committed to providing an enjoyable gaming experience whilst promoting and supporting safer gambling.

Why not explore our selection of spending controls below to see if there’s one right for you? They’re available to everyone, all the time.

Safer Gambling Tools

Our Safer Gambling tools help you to control your spending and activity.

Deposit Limits

You can set an individual daily, weekly, or monthly deposit limit.

Active:

deposit remaining:

of

Limit active since:


Pending:

pending deposit limit:

Limit will be active on:


Set Deposit Limit

Frequency

Amount

Session Limits

The session limit facility allows you to set a reminder to let you know when you've been playing a game for a certain period of time.

This helps you to be more aware of how much time you're spending playing, and offers a helpful reminder that you may wish to take a break.

Active:

Session limit


Set Session Limit

Cool Down Period

You can take a break from gaming at any time for a period of 1 day up to 6 weeks.


Set Cool Down

Period

Self-Exclusion

If you begin to feel that you can no longer gamble safely and you need to stop, we have a self-exclusion facility in place to help with this. If you choose to instigate the self-exclusion process, your Casino 2020 account, and any accounts you may have with any of our sister brands, will be locked for a period of time, chosen by you.

We offer online self-exclusion for period from 6 months up to 5 years. If you would like to self-exclude, please contact our customer support team via Live chat or calling us on 01384 885045.

You can also request self-exclusion without contacting our customer support team by using our automated service. To self-exclude, text the word EXCLUDE to 84903. The self-exclusion will be in place for the minimum period of 6 months.

Disable Promotions

You can request not to receive promotional offers from us by contacting our customer support team via Live chat or calling us on 01384 885045.

Account Closure

If you would like to close your account, please contact our customer support team via Live chat or calling us on 01384 885045.

We want you to enjoy your gaming experience with us but understand that sometimes you can find yourself spending more money or time than you wanted to. It can happen to anyone.

That's why we've made it easy for you to find a tool that helps you to play safely, all the time. And, if you need to stop gaming completely for any reason, we have all the info you need to take those next steps.

If you would like to gain access to your transactions history, log into your account.

Select 'My Account' from the menu then choose 'Game Records'.

You can also review your game records from the last 3 months.

You can review your Total Net Deposits (Deposits – Withdrawals) from 01/04/2018 here:

View total net deposits

If you feel you may have a problem with your gambling, ask yourself the following questions:

  1. Do you stay away from work or college to gamble?
  2. Do you gamble to escape from a boring or unhappy life?
  3. When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  4. Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
  5. Have you ever lied to cover up the amount of money or time you have gambled?
  6. Have others ever criticised your gambling?
  7. Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
  8. Are you reluctant to spend “gambling money” on anything else?
  9. Have you lost interest in your family, friends or interests?
  10. After losing, do you feel you must try and win back your losses as soon as possible?
  11. Do arguments, frustrations or disappointments make you want to gamble?
  12. Do you feel depressed or even suicidal because of your gambling?

The more you answer “yes” to these questions, the more likely you are to have a serious gambling problem. We’re here to help, just contact our customer support team or get in touch with GamCare or any of the other trusted companies listed below in “other sources of help”.

Alternatively, try this GamCare test:

Take the test

GAMSTOP lets you put controls in place to restrict your online gambling activities.

You will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.

Find out more

If you need help with your gambling and want to talk to someone or you’re worried about someone close to you, please ask for help and contact any of the below:

National Gambling Helpline
Gamecare

GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential.

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BeGambleAware
BeGambleAware

BeGambleAware provides information, advice and directs people to support to help keep people safe from gambling harms.

Find out more

National Gambling Treatment Service
NGTS

The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales.

Find out more

Gamcare Forums & Chatrooms
Gamecare

GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.

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Gambling Therapy
gambling therapy logo

Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.

Find out more

Gam-anon
Gam-anon logo

Gam-anon is a support group for those affected by or close to compulsive gamblers. Contact Gam-anon: 08700 50 88 80.

Find out more

Step Change Debt Charity
step change logo

Provides the UK’s most comprehensive debt advice service. Helping people with debt problems take back control of their finances and their lives. Contact StepChange: 0800 138 1111

Find out more

Citizens Advice Bureau
Citizens advice bureau logo

The Citizens Advice Bureau helps people resolve legal, financial and other problems by providing free information and advice.

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Take Time To Think
Citizens advice bureau logo

Take Time To Think is a national campaign to encourage the use of safer gambling tools for a safe and responsible betting and gaming experience. It follows on from the long established 'When the Fun Stops Stop' campaign and is managed by the Betting and Gaming Council.

Find out more

In the United Kingdom, the minimum legal age to gamble online is 18 years old.

We perform age verification checks on all of our customers to make sure that they are 18 or over. If these checks do not give us the information we need, documentary proof of age will be required.

You can help us to prevent children and young people from accessing our services by keeping usernames and passwords confidential at all times. Also, we strongly advise against saving login details to your device.

If we become aware that anyone under the age of 18 has an account and has gambled/ is gambling with us, their winnings will be forfeited and their account will be closed with immediate effect.

Casino 2020 uses sophisticated age verification systems and procedures to minimise the risk of underage customers from using our online services. Nevertheless, we recommend that parents and guardians who use a family-shared computer to install filtering software in order to restrict internet access to children and minors.

There are a number of parental filtering solutions that can be used to monitor or restrict access to the Internet:

  • Net Nanny – filtering software that protects children from inappropriate web content.
  • Cyber Sitter – a filtering software which allows parents to add their own sites to block.

There are number of tools available which allows you to block access to gambling websites, apps and adverts such as:

What you can do to limit gambling ads:

Facebook

To find more information regarding 'can I block ads' on Facebook and 'how can I adjust my ad preferences', please view this article from their Help Center.

Twitter

You can block tweets from individual gambling companies. Click the down arrow and look for the option to “Block @…”

If the tweet is an advert, you can in the same menu select “I don’t like this ad”

You can also select “Why am I seeing this ad”, and access these two pages using the links provided here.

Here you can disconnect other apps you might have allowed to connect to your Twitter account, and various other options for reviewing and amending the profile advertisers use to target you.

On this page, you can de-select interests which might be a cause for more gambling-related content - one of which is potentially “gambling”. Un-ticking some or all of the options on this page may reduce the data by which gambling-related advertisers may be targeting you.

Instagram

The easiest way to stop seeing adverts from specific gambling companies is to block their account. To do this click on the three dots in the top right hand corner of their profile page and select ‘Block’.

You can also hide or report adverts. Just click on the three dots at the top right of the page when viewing a sponsored post and either select ‘Hide ad’ or ‘Report ad’. You can then choose the appropriate option to let Instagram know why you’re hiding or reporting this ad.

To amend your account preferences, you can click in the bottom right corner of the screen to go to your profile, navigate to the ‘Settings’ screen using the three lines at the top of the page, select ‘Ads’ then ‘Ad topics’ and choose which topics you would like to see fewer ads for.

Google

Google has provided the following information: See Google’s remove unwanted ads external page which outlines the below.

  • Block specific advertisers
    This feature exists on Google Search, Maps, YouTube and Gmail when you are signed into your Google account. Instructions for each product listed in above external link.
  • Mute similar ads
    For other display ads that appear when users are on other websites, users can choose to ‘mute the ad’. This will stop other ads very similar to it that have been purchased by the same advertiser, as well as other ads from the same advertiser that uses the same web URL.

For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see:

Find out more